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Coronavirus Advice 12/05/2020

 

Following the government announcements this week, our office will remain closed until the restrictions are lifted in order to continue to protect both our staff and customers by limiting social contact. We apologise for the slow response times being experienced by our customers.

 

Based on Government advice against unnecessary travel, all departures up to 30/06/2020 are cancelled, and we will review later departures in chronological order thereafter.

 

We completely understand that customers may feel frustrated by the process of receiving a refund but we would ask for your patience and understanding at this incredibly challenging time.

 

Many day trip providers are doing all they can to help their customers but they have not yet received refunds from suppliers which makes the provision of timely refunds particularly difficult on such a large scale in such a short space of time.

 

We’d like to thank customers for their understanding and patience. By following the steps below it will help to ensure that when this crisis is over our customers will be able to book and enjoy their excursions in the same way as they have done for many years.

 

We would recommend the following steps:

 

1. If possible, postpone your trip or accept a voucher, don’t cancel – this will mean you have an excursion to look forward to in the future, and it will help your trip provider maintain its cash flow through the short-term challenges.

 

2. If you are awaiting a cash refund, please be patient with us as we process this: we are dealing with an exceptionally high volume of enquiries.

 

Nobody knows for sure how long the current coronavirus pandemic will last, but we know that we will come out of the other side and we want to do all that we can to ensure that when we do, our customers are still able to book and take their tours and trips with us.

 

For urgent matters please follow the emergency instructions on the answerphone message.

 

We would like to thank our customers who have been affected by this for your patience and understanding during this difficult time.


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Welcome to our website. All our holidays and day excursions appear here and you can book online if you wish. If you want to see a list of day trips in date order, please use the Availability Search facility. If you have any comments we will be pleased to receive them via email at info@cookscoaches.co.uk

 

Cooks Coaches offer good value for money short breaks and holidays, a comprehensive day excursion programme, and private and contract coach hire. We are a family business having been operating in the Southend-on-Sea area of Essex (40 miles east of London) for over 100 years during which time we have built up a reputation for reliability, honesty and courtesy.

 

We have a fleet of modern, well equipped luxury coaches with experienced drivers dedicated to making your day trips and holiday tours with Cooks the best and most enjoyable.

 

 

 

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Cooks Coaches Gift Vouchers

make wonderful presents

all year round

Available from our shop in Westcliff and

NOW AVAILABLE ONLINE

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Book with Confidence:

Cooks Coaches fully comply with the Package Travel Regulations of 1992 and are Bonded with the Confederation of Passenger Transport.

    

                         

 


 


Please Note:

With effect from 25th May 2018 our Terms and Conditions have changed to comply with the General Data Protection Regulation (GDPR).

You can view our Privacy Notice here.

 

 

 

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Cooks Coaches, 607 London Road, Westcliff on Sea, Essex, SS0 9PE
Tel No: 01702 344702
VAT No: GB 250 2683 79