Seat Allocation
We will do our best to satisfy any particular seating requests you may have. Please bear in mind that as seats are allocated on a first come, first served basis, early booking is advisable. There are no allocated seats on the feeder coaches we operate at the beginning and end of a tour.
Luggage
We ask you to restrict your luggage to one medium sized suitcase per person. A small holdall can also be taken on board the coach
Smoking
Cooks Coaches has not permitted smoking on its coaches for a number of years and it is now, in fact, illegal. In 2010, as in previous years, frequent comfort stops will be made.
The laws concerning smoking, which now apply throughout the UK and Ireland, have made it illegal to smoke in all shops, bars, restaurants, public buildings, ferries and other means of transport.
Smoking in hotels may still be permitted in certain designated bedrooms, but nowhere else. (However, the majority of hotels have opted to become totally non-smoking.) If you wish to be allocated a smoking bedroom, you should indicate this on the booking form, but there is no guarantee that hotels can or will comply with these requests.
Similar smoking regulations in Continental Europe are gradually being introduced.
Travel Documents
Your travel documents will be sent to you (or your Travel Agent) approximately 14 days prior to departure. Please note that items such as ferry tickets are usually held by the driver. Please ensure your Passport is valid for travel to your chosen destination.
Special Requirements/Diets
If you require a special diet you must inform us at the time of booking with a copy of the diet. We will transmit these to the various hotels but, depending on the requirement, if any additional payment is required for the provision of such a diet, you will be liable to settle this directly with the hotel. Similarly any other special requests will be passed on to the hotel and we will do our utmost to ensure they are met. We cannot accept any booking however which is conditional upon our compliance with a particular request. If you are in any doubt then please talk to one of our Reservations staff prior to confirming your booking.
European Health Insurance Card - EHIC
The  European Health Insurance Card (EHIC) entitles you to a free or reduced cost medical treatment if you become ill or have an accident in any EU country (includes Switzerland). To obtain the card (which is free), you can apply at a Post Office or online at www.dh.gov.uk/travellers . The card does not take the place of normal travel insurance, and it is advisable for travellers to have both.

We strongly recommend all clients arrange travel insurance. For your protection and peace of mind we have arranged a Special Coach Holiday Travel Insurance Scheme with AXA Insurance (UK) plc who are authorised and regulated by the Financial Services Authority.
Demands and Needs
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish to insure themselves against unforseen events detailed in the cover section below. Subject to the terms, conditions and maximum specified claim limits.
Important
You may already possess alternative insurance(s) for some or all of the features and benefits provided by this product; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs; we will however be happy to provide you with factual information to aid you in making your own informed buying decision.
Cooks Coaches are an appointed representative of ITC Compliance Limited who are authorised and regulated by the Financial Services Authority.
We summarise below the details of the insurance cover provided which also includes INTERNATIONAL MEDICAL RESCUE - 24-hour emergency service. The following is a brief summary of the cover available. Full details of Cover, Policy Warranties and Exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the Policy Wording before booking should you wish to examine this in advance.

COVER	SUMS INSURED UP TO
Cancellation	£3,500
Missed Departure/Travel Delay	£600/£60
Personal Accident	£15,000
Medical and other Expenses incl. Curtailment	£2,000,000
Medical Inconvenience Benefit	£450 (£15 per 24 hours)
Personal Property/Loss of Passport	£1,500/£200
Personal Liability	£2,000,000
Delayed Baggage	£100
Legal Expenses	£10,000
14 day Refund	Insurance Premium

                                

POLICY EXCESSES
Cancellation, Curtailment, Holiday Abandonment and Loss of Deposit for holidays up to and including 3 days £NIL. For holidays over 3 days Loss of Deposit excess £10.00 each and every loss. For holidays over 3 days excess £35.00 each and every loss for Cancellation, Curtailment and Holiday Abandonment. Medical and Other Expenses, Personal Property and Money excess £30.00 each and every incident per Insured Person.

Health Conditions

If you are traveling in England, Scotland, Wales or Northern Ireland and can answer NO to questions 1, 2 and 3 immediately below, it will not be necessary for you to complete a Self Declaring Medical Form. The standard Policy Terms, Conditions and Exclusions shall apply.

It is a condition that at the time of taking out this policy and between that time and your departure you must comply with each of the following:
1) You are not aware of any reason why the trip should be cancelled or cut short
2) You are not traveling:
   a) against the advice of a medical practitioner
   b) for the purpose of obtaining medical treatment, or
   c) if you have been given a terminal prognosis
3) You are not receiving or awaiting treatment for an illness or injury as a hospital day case or in-patient, as any claim arising from this injury or treatment will not be covered.

In addition if you are traveling outside England, Scotland, Wales and Northern Ireland, the following additional conditions will apply:

You must notify the Issuer of this policy immediately of any of the conditions listed below arising between the date the policy is issued and the time of departure of the trip. We must be informed of any fact which is likely to influence us in the acceptance, assessment or continuance of this insurance. Failure to do so may invalidate this insurance, leaving you with no right to make a claim.
1) If you have received medical treatment as a hospital day case, in-patient or out-patient during the six months prior to the booking of the trip, you must obtain from a medical practitioner at your cost confirming that you will be fit enough to take the trip.
2) if you are undergoing medical treatment as a hospital out-patient at the date the final balance of the trip is due to be paid, a certificate of fitness confirming your ability to travel must be obtained by you at your cost.
3) If you are on medication at the time of travel your medical condition is stable and well controlled.

The Policy contains the following General Exclusions:
You are not covered for anything caused directly or indirectly by you suffering from
Stress, anxiety or depression unless it has been investigated and diagnosed as such by a Consultant specialising in the relevant field, who must confirm in writing at your cost that you are fit enough to take this trip.

COOLING OFF PERIOD
You should read your policy immediately to ensure it meets with your requirements. If for any reason it does not it must be returned to the issuer of the policy within 14 days of the date of issue or prior to travel which ever is the sooner. Your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen. If you cancel your policy after 14 days no refund will be given.                       
Premiums
Premiums shown are inclusive of Insurance Premium Tax at the appropriate rate. As cover under the Cancellation Section commences immediately the holiday booking has been accepted, no refund of premium can be allowed. (Other than 14 day refund). For further details & claims procedures, please refer to your policy.

No of days	UK	Isle of Man	Europe
2	£11.50	-	-
3	£15.00	-	£18.50
4	£17.50	-	£25.00
5	£20.00	£28.00	£28.00
6	£21.50	31.00	£31.00
7	£23.00	£33.50	£33.50
8	£25.00	35.00	£35.00
9	-	-	£36.00
10	-	-	£37.50